Calor Gas Delivery delivery within 2-3 working days in Southampton and the New Forest.



FAQs

Gas bottle information

  • How can I tell if my gas bottle is empty?
    • The best way to tell if your gas bottle is empty is to have a look at the tare disk. This shows the weight of the gas bottle when it doesn’t contain any gas. If you look at the top of the gas bottle surrounding the outlet valve, you’ll see a circular aluminium disk. If you look closely at the circular disk, you can see the tare weights shown as two numbers either side of each other. This is the tare weight in pounds (to the left) and ounces (to the right). Convert this into kilograms (kg) to find out the weight of your gas bottles when it’s empty. If you have a Cube Gas bottle, the tare weight is already shown in kilograms. Here’s an example. Let’s say you’ve bought a 13kg Patio gas bottle. You’ve seen that the tare weight reads 32 pounds, so you convert this to 14.5kg. Now you know that when you gas bottle reaches 14.5kg, it will be empty.
    • Can I exchange or return a gas bottle which isn't owned by Calor?
      • We only offer gas bottle exchanges and refunds if the gas bottle is owned by Calor. 
      • Can I return a gas bottle that still contains gas?
        • Even if the gas bottle isn’t empty, we can take it off your hands. Whilst we won’t refund the remaining gas that’s left in the bottle, we’ll refund up to 70% of your original Cylinder Refill Agreement (CRA) charge. If you can’t find your paperwork,  we can issue a £7.50 refund.
        • What is the CRA (cylinder refill agreement)?
          • We keep a close eye on all of our gas bottles, to ensure they’re in tip-top condition. When you obtain a gas bottle for the first time, you’ll purchase the gas inside the bottle and the Cylinder Refill Agreement which covers the bottle itself. The Cylinder Refill Agreement is effectively a contract between us and you, which outlines that the gas bottle you receive is owned by Calor and safe to use. So when you’re done with your gas bottle and it’s time for a refill, we’ll take your gas bottle off your hands and send it on its way to be inspected. So you'll know every gas bottle you receive is safe. We have five gas bottle categories which all require a different Cylinder Refill Agreement. If you’d like to purchase a gas bottle in a different category, you’ll need to purchase another Cylinder Refill Agreement. 
          • Can I exchange a gas bottle for a different sized gas bottle?
            • You certainly can. If your gas bottle is in the same category group, there's won't be an extra charge for the gas bottle itself if you have the correct Cylinder Refill Agreement. If you'd like to purchase a gas bottle in a different category group, you'll need to purchase a new Cylinder Refill Agreement.
            • Can I exchange a gas bottle online?
              • Think of it like a milk round - we'll collect your bottle and hand over a full one. If you’re ordering a gas bottle within the same category group, simply select the bottle you want from our available products. If you’d like to order a gas bottle in a different category group, you’ll need to select from the "New Gas Cylinders" page and you will have to sign a new Cylinder Refill Agreement on receipt of your bottle.
              • Which gas bottle do I need?
                • If you'd like to exchange your gas bottle, but you're not sure which one you need, please contact us.
                • What will happen if I order a gas bottle exchange in a different category group? 
                  • If you have ordered a gas bottle online within a different category group, and you haven't purchased a new Cylinder Refill Agreement, the driver will have to send the gas bottle back to us. We’ll then refund the gas bottle and ask you to order again. To save you the hassle, please make sure you have the correct Cylinder Refill Agreement when ordering your gas bottle. 
                  • If I have an unwanted gas bottle, can I return it?
                    • Absolutely. Head over to our Totton depot and we will take your unwanted gas bottle off your hands. If you have your Cylinder Refill Agreement paperwork, you’ll receive a proportion of the Cylinder Refill Agreement charge. If you don’t have your paperwork, we offer £7.50 for each gas bottle that is returned.
                    • Will you collect my empty gas bottle?
                      • Of course. Please bear in mind that our drivers don’t carry cash or have the means of processing your Cylinder Refill Agreement paperwork whilst out on the road, so we cannot issue a refund when we collect your gas bottle. If you would like a gas bottle refund, please visit our Totton depot.

                      Order information

                      • What communication will I receive about my order?
                        • You will receive confirmation of order via email to the email address supplied during checkout. We will then get in touch with you directly regarding your delivery. If you don't hear from us after placing your order, please contact us.
                        • Can I amend or cancel my order after I've placed it?
                          • If for any reason you change your mind and need to cancel or amend your order, please contact us.
                          • What do I do if I've received a faulty or incorrect item?
                            • If you have received a faulty or incorrect item, please contact us.

                          Delivery information

                          • Where do you deliver to?
                            • We deliver to the following postcodes: SO14, SO15, SO16, SO17, SO18, SO19, SO40, SO41, SO42, SO43, SO44, SO45, SO50, SO51, SO52, SO53. If you are outside of our delivery area, you may come in to collect from our depot located at Handi Hire,1 Hymans Way, Totton, Southampton, Hampshire, SO40 3DL.
                            • How much does delivery cost?
                              • Delivery costs £5 per order.
                              • How long will it take for my item to be delivered?
                                • We usually aim to deliver our gas bottles within 2-3 working days.
                                • How will I know when to expect my delivery?
                                  • We will contact you on the details supplied in your order to arrange a delivery time.

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